FAQ's (Frequently Asked Question)

Flights

Q. How can I request any special meals for my flights ?

Please log on to our website at www.flyeverest.com and book your tickets online and you may request your seats, meals and any other special request at the time of the booking. Please note, special requests are not guaranteed. Please call the airline to confirm your request. To get your airline phone number check the online directory click here.

Q. I booked my flight and I have not received a confirmation e-mail? What should I do?

Your e-mail confirmation will be sent to you one minute after the ticket is processed.Please note that some tickets may take longer to process. First check the “ Spam/ Junk Mail Folder” box of your email. If you have not received any confirmation e-mail from us:

please Click on “Check my Booking “ located on the top right of the web page
Enter the required details as per the ‘My Trip Details” form
Your reservation will be displayed there

If your reservation was made directly with an agent via the phone, your confirmation email heading may read “Sabre Travel Virtually There”. If you do not find your flight details and you are sure that you made a reservation, please fill out the form below and we will be more than happy to assist you in the booking of your flight.

Q. I have been trying to book a flight and I keep getting an error message indicating that my credit card information do not match the information that is in my credit card records. I contacted the bank and they confirmed that the information is accurate. Please tell me what do I need to do?

Please enter your billing address exactly as it appears in your bank records. If you have changed your address, please contact your bank and update your records accordingly, and then, try to book your flight again. If you are still unable to book your flight please fill out this form and mention the subject as: "New Travel Query" from the drop down menu and we will be more than happy to assist you in the booking of your flight. We will be able to get back to you as soon as possible.

Q. How do I change the dates of my flight ticket?

You may fill out the form below, and indicate in the subject line “Date Change Request”, and give us the new date of travel. Please indicate your Booking Number. Please note that all changes are subject to the rules of your specific fare. Flyeverest.com will charge up to $100 fee for handling the change. This fee will be addition to the airline’s penalty and any fare difference. Certain fare rules may not permit any changes to the booking. Flyeverest Representative will advise you if that is the case.

Q. I want to cancel my reservation as I will not be able to travel on the day I chose when I purchase my ticket. Please tell me what I should do?

All tickets are non-refundable. However some tickets may qualify for a credit towards future travel within one year from the date of purchase. Please note that tickets cannot be transferred to another person or carrier. To check if your ticket qualifies for this offer, please contact the airline directly with your e-ticket number and confirm with them. To get your airline phone number check the online directory click here

Q. I need to buy a ticket for my baby (infant), who will be traveling with me, please tell me what should I do?

Please fill out this form indicating the infant’s full name, his date of birth, your reservation ID# or the Cheap air ID # , and one of our customer care associates will assist you. Most domestic infant tickets can be issued at the airport. Please contact your specific carrier for more information. For infants traveling internationally, please use the above email address to send us the infant’s full name and date of birth.

Q. The flight confirmation page shows the wrong date on my itinerary, How can I change it?

If you have realized that your itinerary has the wrong return date, please contact CheapOair representative immediately by filling out the form below, indicating the changes you wish to make along with the Booking #, and we will be more than happy to assist. Please note that in addition to any penalties imposed by your airline, there will be a $100 fee for processing the changes.

Q. The ticket confirmation email that I received shows a pending status. What does that mean?

The email confirmation with a pending status means that the booking is still not confirmed with the airline and one of our experienced customer care agents is working on your booking and will be emailing you the confirmed itinerary within 24 hours.

Q. The ticket confirmation e-mail that I received indicates that the airline does not guarantee the booking, what does that mean?

Certain airlines do not confirm your flight immediately. If you receive an email with the ticket numbers, that means that your flight has been confirmed. If we are unable to confirm your request, one of our agents will contact you with an alternative booking.

Q. My ticket confirmation e-mail shows ##MAN##, what does that mean?

"MAN" means the flights you selected were not booked in our system automatically and a manual request has been generated. One of our agent needs to manually process your booking and confirm your itinerary. We will contact you to confirm the exact itinerary and the cost of your ticket within 24 hours.

Q. Do you offer discounts for an Infant, or Child?

Yes, discounted fares are available. The percentage of the discount is subject to your specific airline and routing.

Q. How can I get a receipt for a ticket that I purchased some time ago?

Q. I would like to purchase two plane tickets and order special meals for me and my husband. How do I do that?

Please log on to our website at www.flyeverest.com and book your tickets online and you may request your seats, meals and any other special request at the time of the booking. Please note, special requests are not guaranteed. Special service requests can also be added by contacting the airline directly. To get your airline phone number check the online directory.

Q. My confirmation shows “Paper Ticket” and I have not yet received any paper ticket. When will I receive my paper ticket?

Your paper ticket will be mailed out in 2-3 business days, and we will confirm it by emailing you the courier’s tracking number. If you have not received your tickets and your flight will be departing soon, please fill out this form and we will be more than happy to assist you.

Q. I made a reservation online. How do I know if this is an E-ticket or paper ticket?

At the time of booking, you will be notified whether you are getting an e-ticket or a paper ticket. However, if the form of your ticket changes due to some technical reasons, we will notify the changes within 24 hours of your booking.

Q. How can I access my reservation online?

Please log on to www.flyeverest.com and follow the following steps: please Click on “Existing Booking” located on the top left part of the page, fill out the required details as per the ‘My Trip Details” form, and your ticket information will be displayed. If you do not find your flight details and you are not sure that you made a reservation, please fill out this form and we will be more than happy to assist you.

Q. How do I travel with an E-Ticket (Electronic Ticket)?

Nowadays, most people use e-tickets to travel, and process is very simple: For Domestic Flights (Within USA): We advise you to reconfirm 72 hours prior to the departure of your flight At the check-in counter present your itinerary and/or E-ticket number Present a valid form of Government-issued photo ID such as driver license or passport.

For International Flights: We advise you to reconfirm 72 hours prior to the departure of your flight At the check-in counter present your itinerary and/or E-ticket number Present your passport, and visa for the destination country (if required). The visa requirements can be clarified with the Airline you are traveling on. For your convenience a list of airlines with their phone numbers is provided here.

Q. My flight leaves soon. How can I confirm my reservation?

Please call up the airline at the numbers listed here

Specify to the airline representative that you would like to reconfirm your booking. To help retrieve the booking, please have the following details ready: Name of passenger(s) Date and Time of Travel Flight number of the flights to be reconfirmed Ticket Number

Q. How can I confirm the seats I chose?

After you have completed the reservation with flyeverest.com, please call up the airline at the numbers listed here. Specify to the airline representative that you would like to confirm your seats for the booking you are holding. To help retrieve the booking, please have the following details ready: Name of passenger(s) Date and Time of Travel Flight number of the flights to be reconfirmed Ticket Number

Q. What fee is charged for changing my airline ticket?

When changing your ticket, a number of penalties may apply, including the following: Additional penalties imposed by the airline:

Additional charge resulting from a higher fare rate
A flyeverest.com service fee of $35 will apply for making the changes on your behalf

Q. Do my unused or partially used non-refundable airline tickets have any value?

Partially used tickets usually do not have any value, but you may contact your airline directly as each airline has a different policy. Your unused ticket has no value under the circumstance where the traveler does not show on time to catch his flight. Hence, there is no left over value from the ticket. If the flight has been cancelled before departure, please get in touch with the issuing airline and re-book your new flight following your airline’s rules and restrictions. For further information on your airlines’ policy, please contact the airline directly. For your convenience you may check the required airlines phone number here.

Q. How do I add additional passengers to an existing air, or hotel booking?

An additional passenger can only be booked by making a new online booking. Please keep the flight details of the original booking handy so that while making the new booking you can select the new flight as per your original booking. Since fares can change everyday, we cannot guarantee the availability of the original prices or booking on the same flight.

Q. Why did I get the flight is sold out message when in fact the flight was available in the flight listing page?

The availability of all flights is on real time, which means that you are not guaranteed to get same rate as you go from searching for fares to the confirmation and payment part of your online booking.

Q. What are the ticket terms and conditions?

flyeverest.com shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, steamship lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. Flyeverest.com, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced is a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by flyeverest.com. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. Flyeverest.com warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default. Except as expressly stated herein, flyeverest.com assumes no responsibility for actions relating to travel services beyond the control of flyeverest.com or its employees. flyeverest.com is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. flyeverest.com shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

Flyeverest.com acts as a service bureau that provides value added service to retail travel agents. Flyeverest.com has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products. For your convenience flyeverest.com has included its service bureau fee in the fare quoted to you. Our service bureau fee may vary depending on a number of factors, including the market conditions, the amount of savings we pass on to you, the time and effort we spend on locating the tickets you request at the best prices, upgrades applied if any, your form of payment, etc

Flyeverest.com believes in 100% customer satisfaction and if you are dissatisfied for any reason, you may collect a full refund of our bureau fee within 2 hours after flyeverest.com receives payment. Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although most tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. We urge you to inform your client of this.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (Low, mid or High Season), advance notice provided, minimum stay requirements fulfilled and flight load.

Q. What documents do I need to go through airport security?

For domestic flights, you will need your Boarding Pass, any government or state issued photo ID such as a driver license or passport along with a copy of your itinerary/trip details.

For international flights, you will need a valid passport and visa (if required) and a copy of your itinerary. Information about visa requirements can be obtained directly from your airline, or you may find their phone in our online directory.

Q. Who can I turn to for help once I'm traveling?

Once your journey has begun, it is advisable to get in touch with the Airline or service provider in the city/country where you are situated. For your convenience we have provided a link for the toll-free number of all airlines click here.

Q. There has been a Schedule change on my itinerary, will I get a new tickets for my new flights?

A new ticket is not required, but we advise you to contact your airline 72 hours prior to the departure of your flight. While flying, please make sure that you bring your itinerary along with a government issued photo ID

Q. Can I purchase a ticket online?

Yes, flyeverest.com is a fully automated Airfare booking engine. In some cases, such as a Group Fare Request, flyeverest.com will manually handle your booking/request. Please fill out this form and we will be more than happy to assist you in the booking of your flight.

Q. Can I call in and make a booking?

It should not be necessary to call us to make a booking as flyeverest.com is designed to handle all bookings online. We have tried to provide answers to just about any questions you might have, right here in these FAQs. However, our professional consultants are always here to help you. If you need to contact your flyeverest.com consultant for any reason please click here.

Q. Can I make reservations for last minute travel?

Due to processing time, some bookings can only be accepted at least 3 business days in advance of the departure date for Consolidator Fares, i.e., if making a booking on a Friday, the first departure date you could book would be the following Tuesday, if making a booking on a Wednesday, the first departure date you could book would be the following Friday. On Published Fares the Bookings are accepted up to 24 Hrs. ahead of departure, for any last minute tickets, please click here to fill out the form and a Sales Consultant will call you back immediately.

Q. Can I make a reservation into one city and return from another?

Yes, it is known as Open Jaw ticket. Flyeverest.com is a unique booking engine that allows you to search fares which are Open Jaw on the outbound, inbound, or even double Open Jaw. Just select the Round Trip/Open Jaw tab on the Flight Search screen, and insert the city codes as required.

Q. Are taxes included in the airfares listed?

Most Airfares listed on the Fare Listing Screen include Taxes but some Consolidator Fares are shown as net fares only. For these Consolidator fares- Taxes, security charges and other fees for Air tickets are calculated and shown at the final step of the Flight Search (Flight Listing / Availability) in the Cost per Person field.

Q. What airfare is printed on the tickets?

Usually Consolidator tickets purchased through flyeverest.com show BT or Bulk Ticket in the fare box. However, there may be cases such as with Published (GDS) fare tickets, where an actual airfare amount is listed. In the case of Published fares, the amount appearing on the ticket will be less than actually charged to the traveler due to our service fee and your additional markup. Since Most tickets are issued Electronically there is no paper ticket with printed price.

Q. Are the airfares guaranteed?

All Airfares are subject to change without prior notice and are not guaranteed until payment has been received by flyeverest.com and tickets have been issued. In the highly unlikely event of a data error causing an incorrect fare to display, we reserve the right to advise you of the correct fare within 24 business hours of your booking. Please read more detailed information on errors such as by the supplier or the GDS or the Data entry input in the Term of Use Agreement, in such cases, flyeverest.com reserves the right to notify you of the error and at that stage you may decide to either pay the correct fare or cancel the booking.

Q. How do I know if tickets have been issued?

They are normally issued within a day or two after receipt of payment by flyeverest.com

Q. What do I do if paper tickets are lost?

Airlines have different procedures regarding lost tickets. Significant fees can be imposed. Please email your flyeverest.com consultant once you are sure the tickets are lost and the consultant will guide you accordingly.

Q. What are the restrictions on the tickets?

Please ensure that you have read the fare rules by clicking on the actual fare amount on the Fare Listing screen for this information before making a booking. Also, read the flyeverest.com terms of use agreement to familiarize yourself with our policies.

Q. Can I hold more than one reservation?

Airline regulations prohibit holding reservations. Being a self-service website we issue tickets as soon as the booking arrives. Thus, any duplicate booking will be the passengers responsibility.

Q. Can I book an itinerary with a stopover?

Yes, you can. Many airfares allow a stopover. Just click on the Multiple Cities tab on the Flight Search screen to check the fares, or you may send the request to us and your flyeverest.com consultant will reply promptly with a fare quote.

Q. What is the maximum number of travelers that I can book online in one reservation?

You may book up to a total of 13 passengers including a maximum of 7 adult and 6 children in one reservation. If you have more than 9 travelers you may book them in a separate reservation. If you have more than 10 passengers, please fill out this form and we will be more than happy to assist you in the booking of your flight.

Q. Can I earn frequent flyer miles on the tickets?

Most of our Airfares allow accumulation of frequent flyer miles. However, there are exceptions. Check the specific Airfare rules by clicking on the actual fare amount on the Fare Listing screen or email your flyeverest.com consultant. You must enter the frequent flyer number in Traveler Details for it to be transmitted to the Airlines. In fact, the Travelers Profile section lets you store and recall up to 8 different Airlines' frequent flyer numbers per client.

Q. Can I use frequent flyer miles to get a further discount or an upgrade?

No, our specially priced contract fares do not allow you to use frequent flyer mile upgrades.

Q. I have a voucher or discount coupon from the airlines, Can I apply it toward the purchase of a ticket?

No. Airline vouchers or discount coupons cannot be applied toward airfares on www.flyeverest.com

Q. How do I book an infant fare?

After making the booking for the adults and /or children, please email flyeverest.com with TID / Booking number to have quote and book for an Infant or you may contact Airline to add an Infant.

For most domestic flights, infants do not get a seat. For International flights if you need a seat then book them as "CHILD". If you do not need a seat simply pay 10% of the Adult fare (applies to most fares, some fares do not honor the 10% rule), to purchase the Infant ticket at 10% or to find out more information please fill out this form and we will add an Infant for a International flight and issue the tickets. Please include the flyeverest.com Adult Flight Booking Number.

Please note that International Flights do need a PAID ticket for Infants even though you prefer not to have a seat. To qualify as Infant, the child must be under 2 years of age at time of the return flight.

Q. How do I change an existing reservation?

To change an existing reservation, please email your request with Booking refference / Booking # to flyeverest.com consultant. Because our Airfares are deeply discounted, the Airlines impose stringent restrictions. If changes are allowed, there may be significant change fees. Please check the specific Airfare rules by clicking on the Airfare amount on the fare listing screen for more information on fees and penalties.

Q. Do I have to reconfirm my flight?

Yes. They should reconfirm international flights 72 hours in advance and domestic flights 24 hours in advance, by calling the Airline directly. Make sure they check for any schedule changes in their itinerary. Airlines reserve the right to cancel bookings if reservations are not reconfirmed, regardless if tickets have been issued or not.

Q. Do travelers need a visa to travel abroad on a one-way ticket?

Many countries require special documentation for entry with a one-way ticket. Some countries have added this requirement recently for security reasons. Passengers are responsible for securing any required entry documents prior to departure. Flyeverest.com provides basic visa requirement guidelines in our Resources section. Please contact the specific consulate(s) for specific entry requirements for each country visited or transited.

Q. What are the baggage restrictions for the flights I book?

Baggage restrictions vary by Airline and flight. >From the US it is generally up to two (2) checked bags weighing no more than 50 pounds each (this restriction may vary based on Airline specifications), and exceeding no more than 62 inches in dimension when you add the length, height and width. Please contact the Airline directly for the specifics on each flight.

Q. What is the difference between Bargain and Exclusive fares?

"Bargain Fares" - fares that are on sale by the airline. "Exclusive Fares" - fares that are available only on our site (specially negotiated fares with the airlines).

Q. What happens when “Exclusive fares” are sold out?

Please try to search and book another fare, if you still cannot find it , please email us at info@flyeverest.com.

Q. What happens when “Exclusive Fares” are available “one way’’ only?

Please try another date for your search, as seats are sold out in one direction for the dates requested.

Q. Can I book an Unaccompanied Minor on your site?

Yes. However, please contact the airline for their specific “Unaccompanied Minor” policy.

Q. How can I find out about VISA/Entry Requirements?

Please contact the respective Consulate for any Visa or Entry requirements. Each country has different entry requirements based on your nationality. Please REMEMBER it is your responsibility to ensure that you have the right travel documents before you check-in. The Tickets may not be refundable if you are not allowed to travel due to lack of correct documentation.

Transit Visa – Many countries require a Visa if you are changing flights in that country. Please again ensure you have the right documents. Otherwise the airline may refuse to board you.

For detailed information on Visa requirements, please click on one of the links below: If you are a US citizen click here : http://travel.state.gov/travel/tips/brochures/brochures_1229.html

If you are a citizen of any other country besides United States, click Here: http://www.projectvisa.com/

To apply for a Visa and to locate the embassy of the country, click on this link: http://embassyworld.com/

Flyeverest disclaims all liability for information provided to you by these web-sites.

Q. What is a Prepaid Ticket Advise (PTA) and how does it work?

PTA stands for Prepaid Ticket Advice (PTA). If a PTA has been sent to the airline for your reservation, we will email you one PTA number for all passengers involved in the booking. You will need to provide this PTA number at the airline ticket counter at the airport. The airline representative will issue you the paper ticket(s), which you need to show at check-in.

In simple words it’s a system where we send a message to the airline for issuance of paper tickets at the airport. This is generally done in cases where paper tickets cannot be delivered at the customer’s address or in certain cases due to some countries rules and regulations we are unable to issue you a paper ticket.

A PTA service fee of US $ 150 has been added to the “Airline fees and taxes “amount to cover this cost.

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Payment

Q. Somebody from flyeverest.com called me and left a message in my voice mail. Why are you contacting me by phone?

This means that we need to confirm something pertaining to your flight or somebody related to you is using your credit card to purchase a ticket and we need to obtain your consent. Please please fill out this form for further assistance.

Q. My credit card has been charged twice for the same transaction, what do I need to do to get that corrected?

This happens sometimes. In such cases Airlines may charge twice for the same amount and will issue you a refund within 72 hours. Please email your credit card transaction details at info@flyeverest.com and one of our customer care reps will examine the charges and process a credit on your behalf, which will be reflected in your credit card statement. On average, it usually takes anywhere between two and four weeks to process this kind of credit. You will never be charged twice for your ticket.

Q. Do you accept debit cards and personal checks?

We do accept debit cards and credit cards online, but we do not accept checks as a method of payment for online bookings. At the moment we accept only major US and Canadian Credit cards including:

Visa
Mastercard
American Express
Discover card

Q. I would like to pay for my ticket using two different credit cards. Can I do that?

As per our company’s policy, we can only accept one credit card. However, if you are using two different credit cards, you need to mention the credit card details in - the remarks. We do not accept third party payment for this type of payment.

Q. Can we pay by cash or check?

At the moment, we don’t take neither cash nor checks.

Q. What credit cards do you accept?

For the purchase of any of our online travel services, we accept all major US and Canadian credit/debit cards, including

Visa
Mastercard
American Express
Discover card

Q. How much time does it take for the refunds to reflect on my credit card?

The time taken for the refunds to be processed varies depending on the nature of claim and the respective airline policies. Though the amount should reflect on your bank/card statement within 6-8 weeks from the date of applying, at times it could take longer.

Q. What are your payment rules and requirements?

All Airfares must be paid in full at the time of booking by credit card only, regardless of how far in advance of the travel date they are booked. Please note flyeverest.com reserves the right to delay issuance and/or release of any travel documents until full payment is secured.

Q. What are the credit card payment terms?

Flyeverest.com does not accept any credit card payments for Trips to/from Africa.
All credit cards must have verifiable billing Address.
We only accept the Traveler's Credit card online; we do not accept 3rd party credit cards online.
If you wish to use a third party credit card, please fill up the Credit Card Authorization form and fax it to us at 978-236-7237.
If there is any issue with the Credit card, we will notify you within 24Hrs, by submitting the Credit Card; it automatically does not guarantee "Ticketing".
You are agreeing to reimburse the commissions back to flyeverest.com if the client/traveler disputes the credit card payments.
You agree to be liable for any and all credit card payments disputes or other problems such as Fraud made to us or the supplier on behalf of your client. You agree to reimburse flyeverest.com is cases of Fraud or Charge backs.
Credit cards with US or Canadian Billing addresses will only be accepted. We do not accept other foreign credit Cards.
You have read the rules and terms of the agreement.

Q. Do you accept third party credit card payments?

Yes we do only when the details are FAXED to us. We do not accept online Credit card transactions. Please read the procedures for paying by credit card (above) and remember, the Authorization Form must be signed by the actual Cardholder. Also, all Airline tickets and travel documents can only be sent to the billing address of the cardholder, unless otherwise specified in writing on the signed Authorization Form.

Q. What is a third party card holder?

When the Card Holder is not the person traveling, then it means it's a Third party credit card holder, in this case You will have to fill out the Credit Card Authorization form and Fax the form to us. The Card Holder has to sign the form. When it's a 3rd Party Credit Card, we do not accept Online Credit card Payments.

Q. How can I get a refund?

Some Airline tickets are refundable. However, there can be strict cancellation penalties. Different Airfares have different rules, so please ensure that you read the fare rules by clicking on the fare amount on the Fare Listing screen before you make a reservation. Also, please read the flyeverest.com terms and conditions to familiarize your self with our policies regarding cancellation fees. No-shows are nonrefundable, so be sure to cancel any reservation by email to your flyeverest.com consultant at least one (1) business day prior to departure. Be sure to return any unused tickets and documents to us, preferably using a method you can track (FedEx, UPS, DHL or other service) along with a written request for any possible refund. Once we receive this, it will take approximately 4 to 6 weeks for the refund amount to be confirmed and processed. Flyeverest.com reserves the right to determine eligibility for refunds. Shipping and processing fees are non-refundable.

Q. Can I add or delete travel insurance after payment is made?

Insurance must be purchased before payment is entered on a booking. It cannot be added or deleted after payment is made. For Travel Insurance questions on purchases made after 10-1-07 (Plan Code CA200-T), please call 877-999-5017. Please call 800-888-7297 (Plan Code 435-F), for all purchases made prior to 9-30-07 (This number is valid for Insurance Questions only).

Q. Can I use travel vouchers, MCOs, etc. to pay for tickets?

No. Sorry, but MCOs, airline travel vouchers or discount coupons cannot be applied toward purchases from flyeverest.com.

Q. What will my credit card charge appear as on my statement on an exclusive fare booking?

When you book an exclusive fare through our site online, your credit card charge will appear as "Airline Tickets".

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Hotels

Q. I made a hotel /car reservation online. Do I get a confirmation voucher?

All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction.

Q. How do I add additional passengers to an existing air, or hotel booking?

Q. What do I do if the Hotel charges more than the amount in my reservation?

The hotel must honor the rate given to you when you made the reservation. You may use your reservation printout as evidence and get the hotel to rectify the amount that is being charged.

Q. Can changes be made to an online booking after full-payment has been made?

Yes, date changes can usually be made as long as the new dates are available. Flyeverest.com encourages you to verify all hotel rules prior to confirming a reservation.

Q. What if I have to cancel my hotel booking?

Flyeverest.com Hotel cancellation policy

Cancellation policies are as follows, and vary by property:

You must request cancellations 72 hours (3 days) prior to check-in, and are subject to a $25.00 per room processing fee.

For cancellations less then 72 hours (3 days) prior to check-in, the cancellation is subject to a fee of first night room stay and a $25.00 per room processing fee.

Changes or cancellations made less than 48 hours or AFTER the check-in date are subject to 100% penalty. Once you have checked into a hotel you cannot cancel or receive credit for unused nights if you check out early.

These fees may vary based on property restrictions or dates of travel. Changes to dates, reduction in rooms, or any other amendments are subject to fees based on hotels policy. Please verify the cancellation policy prior to purchase completion

CheapOair changes or cancellations will be subject to a $25.00 per booking fee

Q. Do online bookings require immediate payment?

Yes. We require a credit card number to confirm your hotel booking. You will be charged either 1 night hotel stay or for the entire length of your stay.

Q. What should I do if I have problems checking in, or they can’t find my reservation?

It is a good idea to print the flyeverest.com confirmation. If you were required to enter a credit card number at the time of booking, the reservation is guaranteed by the hotel. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel.

Q. What is a pre-paid hotel reservation?

Prepaid Reservations are prepaid and your credit card will be charged the Full Base Amount (room only) of the reservation at the time you book. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. These are reservations that must be prepaid because they are discounted rooms. Rates are only guaranteed at the time of booking.

Cancellation policies are as follows, and vary by property. You must request cancellation prior to check in to avoid extensive penalty fees. Flyeverest.com charges $25.00 per reservation to cancel, no matter what the timeframe or reason. This is in addition to any individual rate rules and cancellation policies that are displayed in the "Regarding Your Booking" section on the billing and information page. No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges.

Cancellation should be requested by calling customer service at 1-866-636-9088.

Q. What is a guaranteed reservation?

Non-Prepaid Reservations use your credit card to hold your reservation until you arrive for check-in. Flyeverest.com STRONGLY RECOMMENDS that you confirm non-prepaid reservations directly with the hotel, no sooner than 24 hours prior to check-in. These policies can vary depending on location and season.

Q. How do I cancel my hotel booking?

Cancellations can only be accepted within the specified timeframe that are displayed on your confirmation. Additional hotel refund policies are applicable. No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges. Refunds are at the discretion of the hotel and may not result in full refunds. On some non-prepaid hotels, hotel companies require a deposit up to and including the full amount of the stay, which will result in non-refundable cancellations and no modifications allowed.

Cancellation should be requested by calling customer service at 781-777-2120

Q. How do I change the dates for my hotel?

Any amendments to dates, room type, traveler’s names, etc is at the sole discretion of the individual hotel policy. Flyeverest.com charges a $25.00 per reservation fee.

Q. Is the type of bedding I select confirmed?

Hotel Requests for specific features such as bedding type or non-smoking rooms are simply that, and while most hotels will strive to honor your requests, neither flyeverest.com nor the hotel guarantee that your request will be honored.

Q. Can I take my pet with me into the hotel?

Hotels change pet acceptance policies often and without notice. It is very important that you confirm directly with the property that they do, indeed, accept pets. Cheaproair.com accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds.

Q. Are the hotel rates in US dollars?

Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.

Q. Can I get a Government, AAA or AARP discount?

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you qualify. Hotel properties are NOT obligated to honor these rates if you do not qualify.

Q. How do I know my hotel reservation is confirmed?

Hotel Confirmations may take up to 72 hours from the time of your booking to confirm. Please note that your reservation is NOT SECURE until you receive final email confirmation from flyeverest.com. If you do not receive any email communication from Cheapseats.com, please call customer service at 781-777-2120 to check on your reservation.

Q. What type of Credit cards are accepted??

Flyeverest.com Travel accepts Discover, American Express, Visa, MasterCard, and Diners Club credit cards for all purchases. All payments must be in US Dollars. Current billing address and phone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law. Due to the terms and conditions of our various airline contracts, multiple charges may appear on your credit card statement. Cancellation, change fees, and shipping fees will be additional.

Q. Do I need a voucher for my hotel reservation?

All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel or car rental company. However, if your hotel requires an additional voucher, flyeverest.com will email the voucher to you.

Q. How do I add additional travelers to my hotel booking?

An additional passenger can only be booked by making a new online booking.

Q. What should I do if I have problems checking in at the hotel?

Make sure they have the booking number on hand. It is a good idea to print the flyeverest.com confirmation for clients to carry with them. If you were required to enter a credit card number at the time of booking, the reservation is guaranteed by the hotel. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. The hotel manager should provide this to your clients.

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Car Rental

Q. I made a hotel /car reservation online. Do I get a confirmation voucher?

Q. How is the rate guaranteed?

Our rates are guaranteed in U.S. dollars. For most bookings, there is no requirement for a credit-card number for holding the reservation, although it is required at the time of pick-up. Only specialty vehicles may require a credit card guarantee or deposit.

Q. What do I need in order to pick up a car?

Print or email the online confirmation from flyeverest.com. This confirmation number from the car rental company is all that is needed, other than a valid driver's license and a major credit card. We do not recommend using debit-cards to pay for car rentals. Some car rental companies may also require a good driving record as a pre-requisite to rent a car, and they may check this at the time of rental, when the actual rental agreement is completed.

Q. Is there a minimum age requirement to rent a car?

In the United States most car rental companies have a minimum rental age requirement of 25. There are exceptions but the renter must pay a surcharge fee. For corporate travelers, renting a car for business, you can enter a Corporate Discount (CDP) number at the time of booking and your clients may not be subject to this minimum age restriction, depending on the car rental company. In Europe, foreign driver's restrictions vary from country to country. Drivers need to be at least 18 in most countries and have a valid U.S. driver's license. Please check the official website of the rental company for the country your clients are traveling to. These sites generally have age restrictions posted there, as well as information regarding seat belt laws and speed limits.

Q. Do I need an international driver permit?

It isn't required, but it can't hurt. It costs approximately $20 to purchase an International Driver's Permit (IDP), which is simply a translation of a valid U.S. driver's license. This document can prevent a lot of problems for clients driving abroad, especially if they are driving in a country where they don't speak the language, or in a non-tourist area. Per the U.S. State Department only two companies are allowed to issue IDPs. For details, see http://travel.state.gov/travel/tips/safety/safety_1179.html#permits

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Insurance

Q. Why should I buy the insurance plan?

Even the best-planned travel can be impacted by the unexpected. Illness…medical emergency…severe weather…delayed flights…lost passports or luggage. Troubles can occur when you least anticipate them forcing you to cancel or interrupt your trip, lose your ticket investment, and incur unplanned expenses.

Q. For what reasons can I cancel or interrupt my trip?

Some examples of covered reasons for trip cancellation/interruption include illness, injury or death of you, a family member or traveling companion; traffic accident en route to departure; a documented theft of passports or visas; mandatory evacuation; terrorism; and your home made uninhabitable by hurricane or natural disaster. See description of coverage for more information.

Q. What will I need to do if I must cancel my trip?

First, notify the airline that you are canceling. Then call the booking web site Insurance Hotline toll-free at 877-999-5017 to request a claim form.

Q. What happens if my flight is delayed or cancelled?

You can take a later flight and file a claim for the original air cost for the additional transportation expenses (less any refund paid or payable for your original tickets) to join your trip. If your flight is delayed for more than 12 hours you will be reimbursed up to $100 for reasonable additional expenses.

Q. Do I have coverage if my luggage is lost, damaged, stolen or if it does not arrive at my destination?

This plan provides coverage for baggage or other personal effects that are lost, damaged or stolen while on your trip. If your baggage is delayed this plan will provide coverage for the purchase of emergency essential items if your baggage is delayed for more than 24 hours.

Q. Does this plan cover Frequent Flyer Miles?

Frequent Flyer Miles are not covered if you must cancel or interrupt your trip. If you cancel your trip for a covered reason, you will only be reimbursed the money actually paid for the trip.

Q. Are pre-existing medical conditions covered under this plan?

Yes, this plan provides coverage for pre-existing medical conditions if you purchase the insurance within 14 days of initial payment for your trip and you are medically able to travel at the time payment is made for the insurance. Please see the description of coverage for more information on pre-existing conditions.

Q. Is there coverage for a terrorist incident?

Yes, the insurance plan includes coverage for a Terrorist Incident. The Terrorist Incident must occur in your departure city or the city which is a schedule destination on your trip. See the description of coverage for more details.

Q. If I am not satisfied with the plan, can I cancel and receive my insurance premium back?

If you are not satisfied for any reason, you may return your Description of Coverage within 10 days of receipt. Your plan payment will be refunded, provided there has been no incurred covered expense. When so returned, the plan is void from the beginning. Return the Description of Coverage to booking web site. After this 10-day free look period, the payment for this plan is non-refundable.

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General Questions

Q. Who can I turn to for help once I'm traveling?

Q. What is a Consolidator?

Consolidators are Wholesalers of Airline Tickets to Retail Travel Agencies; These Tickets are generally available through Retail Travel Agencies only. For the first time, flyeverest.com brings you Consolidator Airfares directly to the Consumer. Consolidators have an agreement with Airlines to purchase certain seats in advance in big volumes, thereby bringing savings to the Travelers. Most Consolidator tickets offer frequent flyer miles. Restrictions are similar to an advance purchase ticket.

Q. What do I need to know about a “Consolidator Fare”?

Consolidator Fares are generally 20-50% discounted than published fares, they may have similar or more restrictions. Cancellations and Changes are usually more restricted, so if you are set on your dates do not worry about the conditions. You may want to purchase Travel Insurance.

Q. Does flyeverest.com offer Consolidator Fares?

Yes, flyeverest.com offers Consolidator fares under its "Exclusive" Label.

Q. Is flyeverest.com a member of any reputable travel organization?

Flyeverest.com is a member of IATAN and ASTA, both widely recognized and reputable Travel Organizations in the US and Internationally.

Q. How long has flyeverest.com been in business?

Flyeverest.com under its parent company has been in business from 2005.

Q. How does flyeverest.com compare with other online travel sites?

We feel our fares are cheaper and we present an un-biased listing of Fares, we are not affiliated to any single airline or large consortium as other Major Travel sites are.

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